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RETURN POLICY – REFINED FASHION

Important: Please read our return policy carefully. No exceptions will be made, as you agreed to the terms and conditions at the time of purchase.

RETURNS

Timeframe:

You have 30 days after receiving your product to return it.

If 30 days have passed, we unfortunately cannot offer a refund or exchange.

Conditions:

The returned product must be in the same condition as you received it – unused and in its original packaging.

For products where hygiene is important, these must be thoroughly cleaned before the return process begins.

Exclusions:

For hygienic reasons, certain products cannot be returned. These include underwear, lingerie, tights, and certain personal care items.

How to Start the Process:

If you wish to return a product, please send an email to support@refined-fashion.com with the following information:

Your order number

The reason for the return

A foto of the product (In case of damage)

Your contact details

REFUNDS

Procedure:

Once we have received and inspected your return, we will send you an email confirming whether your refund has been approved or denied.

If approved, your refund will be automatically processed to your credit card or original payment method within 30 days.

Late or Missing Refunds:

If you have not received your refund after 30 days, please check your bank account first.

If you still haven’t received it, please contact us at support@refined-fashion.com.

COSTS

Return Shipping Costs:

Customers are responsible for all return shipping costs.

We strongly recommend using Track & Trace for your return, as we are not responsible for lost shipments.

Returns must be sent to China, and shipping costs start at €20, which are at the customer's expense.

EXCEPTIONS

Defective or Incorrect Products:

If you receive a defective or incorrect product, we will send a replacement free of charge.

If the second shipment is also incorrect, you will receive a full refund of the purchase price.

Cancellations:

Orders cannot be canceled after they have been placed due to our automated system.